Personalisation
To personalize your article you should send your brand, choosing one of these formats: cdr, eps, ai, jpg, tif, to our e-mail address ordini@e-pen.it. You also need to include your order number and any other useful information needed to personalize the article, or you could send a letter including your brand’s print, to: IMPRINT snc via Benedetto Croce, 33 - 70014 CONVERSANO (BA) Tel. 080.495.19.78.
In about 2 or 3 days our graphic artists will produce a photographic reconstruction. They will then send a confirmation order form to your e-mail address showing the selected changes made, the brand and any other personalized details so that you can pre-check the shape of the pen you have ordered.
Confirmation order and settlement
The order will be sent to production upon your countersigning the confirmation order form and the receipt of the bank invoice (for payment transfer) via fax 080.409.91.26,
Delivery date
The delivery date usually takes 15/20 days from the confirmation order and the goods will be delivered by express carrier, at no cost to you, directly to your Firm.
How do I pay for goods bought on-line?
You can pay by advanced bank transfer. Our banking coordinates are available in the payment procedure.
What does SHOPPING CART mean?
Just as you pay at the till of a shop for the products you have taken from its shelves, the online system allows you to buy through selecting the goods you want to order. This is the easiest way to buy online because it allows you to check, add or delete the articles chosen, just like in a shop.
Will my withdrawal right be respected?
The IMPRINT s.c.n. allows the Client (a professional or a consumer) to withdraw from the contract within 48 hours of sending the order via fax or telegram. In the case of payment, the client will be entitled to a full refund of all monies paid, less banking expenses for restitution.
The object of the online e-pen trade is “the provision of noticeable personalized goods”. As stated in Art. 3 Legislative decree n. 185/99 consumer clients are informed (i.e. a juridical person whose work does not refer to its professional activity) that these goods as explicity provided by Art. 5 comma 3 Legislative decree 185/99 have no withdrawal right.
The client can send any enquiries to:
Imprint s.n.c.
Via Benedetto Croce, 33 - 70014 Conversano (BA)
Fax number: +39 080.409.91.26
Will my privacy be protected?
To whom will my personal details will be sent?
In accordance with the Law made on D.Lgs. 196/2003 IMPRINT s.c.n. informs its customers that personal details contained in the purchasing order and/or in the invoice are excluded from the customer’s agreement because they are collected and kept under fiscal / taxable obligations, under rules and Community laws only and in all cases in order to permit that obligations are correctly fulfilled in accordance with the purchasing contract which involves the customer and/or to acquire any useful contractual terms at consumer’s request only. Furthermore, it is explicitly stated that client’s personal details are stored in IMPRINT snc archives only and the client can ask them to be deleted at any time by contacting fax 080.409.91.26 or e-mail admin@e-pen.it.
Where and when will the goods be delivered? How are they delivered?
The goods will be delivered to the address the customer indicates by our reliable express carrier in up to 30 days.
WARNING! No goods will be delivered to post offices.
Will I receive an invoice of the acquired goods?
As in a shop, you will receive a normal invoice for the acquired goods.
If I am unavailable at the office at the time of delivery, what will happen?
If it is not possible to deliver goods because there is no one at the address indicated, the carrier will leave a delivery notice.
The addressee will contact the branch address the carrier has indicated and will decide either to try and deliver a second time, or to withdraw the goods from the carrier office.
